Returns And Exchanges

Twilight Crafts is a family business with a close-knit team who work as fast as possible to have your orders prepared and dispatched to you. Your satisfaction is very important to us, and will gladly accept your return or exchange. Please read the following return policy to ensure your return is able to be accepted.

Online Purchases.

Returns and Exchanges are accepted within 30 days from when your order shipped. Fabric must be returned in the same condition it was shipped. For missing or damaged product, please contact us within 7 business days of receiving your order.

Products Not Eligible For Return

Products not eligible for return include:

• Books and Patterns (due to copyright laws)
• Clearance items
• Sale items
• Fabric cuts less than 1 metre in length.Fabric and yarn that has been cut, washed, sewn, or otherwise altered, including carrying a smoke or pet odour.

Refunds will be processed once the product has been received by Twilight Crafts.